Privacy Policy

Privacy Policy


At Clarésse, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit claresse.co, make a purchase, contact us, or otherwise interact with our store.


By using our website, you acknowledge the practices described in this Privacy Policy.


1. Information We Collect


When you visit our website, place an order, or contact us, we may collect information such as:


  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order and purchase information
  • Payment-related information processed by our payment providers
  • IP address
  • Browser, device, and operating-system information
  • Website activity and interaction data
  • Information you provide when contacting customer support
  • Marketing preferences, where applicable


2. How We Use Your Information


We may use your personal information to:


  • Process, fulfill, and deliver orders
  • Process payments and refunds
  • Send order confirmations, shipping updates, and other transactional communications
  • Provide customer support
  • Respond to questions and requests
  • Improve our products, website, and customer experience
  • Maintain and secure our website
  • Detect and prevent fraud or unauthorized activity
  • Understand website traffic and performance
  • Provide advertising or marketing where permitted
  • Send promotional emails if you have chosen to receive them
  • Comply with applicable legal, tax, accounting, and regulatory requirements


You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those messages.


3. Payment Information


Payments are processed through secure third-party payment providers.


Clarésse does not directly store your complete credit or debit card number. Payment providers may collect and process payment information according to their own privacy and security practices.


4. Cookies and Similar Technologies


Our website may use cookies, pixels, tags, and similar technologies to help us:


  • Keep your shopping cart functioning
  • Remember preferences
  • Improve website performance
  • Understand how visitors use our website
  • Measure advertising effectiveness
  • Prevent fraud and improve security
  • Provide more relevant marketing where permitted


You may be able to manage cookies through your browser or available website privacy controls. Disabling certain cookies may affect some website features.


5. How We Share Information


We may share personal information with service providers that help us operate our business, including:


  • Ecommerce-platform providers
  • Payment processors
  • Shipping and fulfillment partners
  • Customer-support providers
  • Email and communication services
  • Analytics providers
  • Advertising and marketing platforms
  • Fraud-prevention and security providers
  • Professional advisers when necessary


We may also disclose information when required by law or when reasonably necessary to protect our business, customers, or legal rights.


We do not sell personal information for money.


6. Ecommerce Platform


Our store is hosted through a third-party ecommerce platform that provides the technology necessary for us to offer our products and services online.


Our ecommerce platform may process personal information when you visit or purchase from our store. Its handling of personal information is governed by its own privacy practices.


7. Data Security


We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.


However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.


8. Data Retention


We retain personal information for as long as reasonably necessary to:


  • Fulfill and manage orders
  • Provide customer service
  • Maintain business and transaction records
  • Meet accounting, tax, and legal obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce our agreements


Retention periods may vary depending on the type of information and applicable legal requirements.


9. Your Privacy Rights


Depending on where you live, you may have rights concerning your personal information, including the right to:


  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request a copy of your information
  • Withdraw consent where processing is based on consent
  • Object to or restrict certain uses of your information
  • Opt out of certain marketing communications


To submit a privacy request, contact us at support@claresse.co.


We may need to verify your identity before completing certain requests.


10. Children’s Privacy


Our website and online store are intended for adults who are legally able to make purchasing decisions.


We do not knowingly collect personal information directly from children under the age of 13.


If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review and, where appropriate, delete the information.


11. Advertising and Analytics


We may use third-party analytics and advertising services to understand how visitors interact with our website and to measure or improve our advertising.


These providers may use cookies, pixels, or similar technologies and may receive information such as device information, IP address, and website activity.


Where required by applicable law, these technologies will be used according to your consent or privacy choices.


12. Third-Party Links


Our website may contain links to third-party websites or services.


We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing them with personal information.


13. International Data Processing


Some of our service providers may process information in countries other than the country where you live.


Where applicable, we take reasonable steps to work with providers that maintain appropriate protections for personal information.


14. Changes to This Privacy Policy


We may update this Privacy Policy periodically to reflect changes to our business, services, legal requirements, or privacy practices.


Any revised policy will be posted on this page with an updated effective date.


15. Contact Us


If you have questions about this Privacy Policy, your personal information, or a privacy-related request, contact us:


Clarésse Support

Email: support@claresse.co


We aim to respond to customer inquiries within 1–2 business days.