Refund Policy

Refund & Return Policy

At Clarésse, we want you to feel confident trying our products as part of your daily routine. If your purchase isn’t right for you, we’re here to help.

30-Day Satisfaction Guarantee

Your order is covered by our 30-Day Satisfaction Guarantee.

You may request a return within 30 days of delivery if you are not satisfied with your purchase.

To start a return, contact us at support@claresse.co and include:

• Your order number
• The email address used to place the order
• A brief reason for the return

Our support team will provide return instructions if your request is eligible.

Returns sent without contacting us first may not be accepted.

Return Condition

Because Clarésse Face Towels are personal-care products, returned products should be in their original packaging whenever possible.

For hygiene reasons, opened or used packages may not be eligible for physical return unless the product arrived damaged, defective, incorrect, or otherwise required by applicable law.

If you have opened your product and are dissatisfied with your purchase, please contact our support team. We will review your request under our 30-Day Satisfaction Guarantee and provide the appropriate resolution.

Products that are intentionally damaged, misused, or otherwise do not meet the conditions of this policy may not qualify for a full refund.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, defective, incomplete, or incorrect, contact us within 7 days of delivery at support@claresse.co.

Please include:

• Your order number
• A photo of the product
• A photo of the shipping package, if applicable
• A brief description of the issue

If the issue is confirmed, we will work with you to provide an appropriate replacement, refund, or other resolution.

Order Changes & Cancellations

Orders may begin processing shortly after they are placed.

If you need to change or cancel your order, contact support@claresse.co as soon as possible.

We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or has shipped.

Return Shipping

Unless your order arrived damaged, defective, incomplete, or incorrect, return shipping costs are generally the responsibility of the customer.

If the return is the result of an error on our part, we will provide appropriate return instructions.

Refunds

Once an approved return or refund request has been reviewed and accepted, your refund will be issued to the original payment method.

Please allow approximately 5–10 business days after the refund is issued for your bank or payment provider to post the funds to your account.

Processing times may vary depending on your financial institution.

Items That May Not Be Eligible for Refund

Subject to applicable consumer-protection laws, we reserve the right to decline or reduce a refund for:

• Products intentionally damaged or misused
• Unauthorized returns
• Returns that do not meet applicable hygiene or return conditions
• Return requests submitted more than 30 days after delivery
• Orders that otherwise do not meet the conditions of this policy

Nothing in this policy limits any consumer rights that cannot legally be waived.

Contact Us

If you have questions about a return, refund, damaged order, or your purchase, contact:

Clarésse Support
Email: support@claresse.co

We aim to respond to customer inquiries within 1–2 business days.