Shipping policy

Shipping Policy

At Clarésse, we want your order to arrive safely and with clear tracking from the moment it leaves our fulfillment facility.

Order Processing

Orders are typically processed and prepared for shipment within 1–2 business days.

Orders placed on weekends or public holidays will begin processing on the next business day.

During especially busy periods, processing may occasionally take a little longer.

U.S. Shipping

We currently offer FREE standard shipping within the United States.

Delivery times shown at checkout are estimates and may vary depending on your location, carrier conditions, weather, holidays, or other circumstances outside our reasonable control.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with your tracking information.

Please allow a short period for the carrier’s tracking system to update after your shipping confirmation is sent.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible at support@claresse.co.

We will do our best to update the address before fulfillment begins, but we cannot guarantee changes once an order has been processed or shipped.

Delayed Packages

Carrier delays can occasionally occur.

If your tracking information has not updated for several days or your package appears significantly delayed, contact us at support@claresse.co and we will help you review the shipment.

Lost Packages

If tracking indicates that your package may have been lost in transit, please contact us so we can investigate the shipment.

We will work with you toward an appropriate resolution based on the circumstances.

Packages Marked Delivered

If your tracking shows Delivered but you cannot locate the package, we recommend first:

  • Checking around your delivery location
  • Asking household members or neighbors
  • Checking with your building reception or mailroom, if applicable
  • Allowing up to 24–48 hours, as some carriers may mark packages delivered shortly before final delivery

If the package still cannot be located, contact us and we will assist where possible.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the product
  • Photos of the shipping package, if applicable

We will review the issue and work with you on an appropriate replacement, refund, or other resolution.

International Shipping

At this time, our standard shipping offer is intended for U.S. customers unless additional destinations are specifically available at checkout.

If international shipping is available for your destination, applicable delivery estimates, shipping charges, customs duties, taxes, or import fees may vary depending on the destination.

Contact Us

If you have any questions about your shipment or order, contact:

Clarésse Support
Email: support@claresse.co

We aim to respond within 1–2 business days.