Terms of Service

Terms of Service

Welcome to Clarésse. These Terms of Service (“Terms”) govern your use of claresse.co and any purchases made through our store.

By accessing our website, placing an order, or purchasing a product from us, you agree to these Terms.

1. General

Our online store is intended for individuals who are legally able to enter into purchases in their jurisdiction.

You may not use our website, products, or services for any unlawful, fraudulent, or unauthorized purpose.

2. Products

We make reasonable efforts to present our products, photographs, descriptions, dimensions, materials, colors, features, and quantities accurately.

However, product appearance may vary slightly due to device displays, photography, lighting, manufacturing variations, packaging updates, or other reasonable product variations.

We may modify, improve, discontinue, or limit the availability of products at any time.

3. Product Use

Clarésse products are intended for personal skincare and cleansing routines as described on the applicable product page or packaging.

Products should be used only as intended and according to any instructions provided.

Individual skin sensitivities vary. If irritation or discomfort occurs, discontinue use. Product information provided on our website is for general informational purposes and is not intended as medical advice or as a substitute for advice from a qualified healthcare professional.

4. Pricing

All prices are displayed in the currency shown on our website and may change without notice.

We reserve the right to correct pricing, product-description, promotional, or availability errors at any time.

If an error affects an order you have already placed, we may contact you before fulfillment or cancel the affected order and issue a refund where appropriate.

5. Orders

Submitting an order does not guarantee acceptance.

We may refuse, limit, or cancel an order for reasons including:

• Suspected fraud or unauthorized activity
• Payment authorization problems
• Incorrect pricing or product information
• Inventory or fulfillment issues
• Violation of these Terms

If we cancel an order after payment has been successfully processed, any applicable refund will be returned to the original payment method.

6. Payment

Payment is due when your order is placed unless another payment arrangement is specifically offered at checkout.

Payments may be processed by third-party payment providers, including those made available through Shopify.

Your use of those payment methods may also be subject to the applicable provider’s own terms and privacy practices.

7. Shipping & Delivery

Shipping information and estimated delivery times are provided on our website or during checkout.

Delivery estimates are not guaranteed. Delays may occasionally occur due to shipping carriers, customs processing, weather, high-volume periods, address issues, or other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you notice an address error, contact us as quickly as possible at support@claresse.co. We cannot guarantee that an address can be changed once an order has entered processing or shipment.

8. Returns & Refunds

Purchases are subject to our Refund & Return Policy, including our 30-Day Satisfaction Guarantee.

Please review that policy for complete information regarding:

• Eligibility for returns
• Return conditions
• Damaged or incorrect orders
• Refund processing
• Return shipping

Nothing in these Terms limits consumer rights that cannot legally be waived.

9. Order Changes & Cancellations

Orders may begin processing shortly after they are placed.

If you need to request a change or cancellation, contact support@claresse.co as soon as possible.

We will make reasonable efforts to assist you, but we cannot guarantee modifications or cancellations once fulfillment has begun.

10. Promotions & Discount Codes

From time to time, Clarésse may offer promotional codes, discounts, bundles, or special offers.

Unless otherwise stated:

• Promotions cannot be combined
• Promotions have no cash value
• Discounts may be limited by product, customer, date, or availability
• We may modify or end promotional offers at any time

Any specific terms presented with an offer will also apply.

11. Intellectual Property

All website content associated with Clarésse, including branding, logos, text, graphics, original product photography, videos, illustrations, layouts, and other original content, is owned by Clarésse or used with permission from the applicable rights holder.

You may not copy, reproduce, distribute, sell, modify, republish, or commercially exploit protected content without prior written permission.

12. Website Availability

We aim to keep our website accurate, secure, and available, but we do not guarantee that access will always be uninterrupted or error-free.

We may temporarily suspend, update, modify, or discontinue portions of the website when reasonably necessary.

13. Third-Party Services

Our website may use or link to third-party services, including payment providers, shipping carriers, analytics services, advertising platforms, and customer-support services.

Third-party services operate under their own terms and privacy policies.

Clarésse is not responsible for third-party websites or services that we do not control.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review that policy for information about how personal information may be collected, used, disclosed, and otherwise processed.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Clarésse will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

Where permitted by law, our total liability relating to a purchased product will not exceed the amount you paid for that product.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Clarésse and its affiliates, service providers, officers, employees, and representatives from claims arising from your unlawful misuse of our website, violation of these Terms, or infringement of another party’s rights.

17. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

18. Governing Law

These Terms are governed by the laws applicable to the business entity operating Clarésse, subject to any mandatory consumer protections that apply in the customer’s jurisdiction.

19. Changes to These Terms

We may revise these Terms from time to time to reflect changes to our business, products, services, or legal obligations.

Updated Terms become effective when posted on this page unless otherwise stated.

Your continued use of our website after an update constitutes acceptance of the revised Terms where permitted by law.

20. Contact Us

If you have questions about these Terms of Service, your order, or our products, contact:

Clarésse Support
Email: support@claresse.co

We aim to respond to customer inquiries within 1–2 business days.